Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management. At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page. Job description Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction! Reporting to the VP of Sales, you'll be part of the North Europe sales team, known for its strong collaboration and collective success, where every contribution is recognized and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry! Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs. Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers. Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction. Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals. Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities. Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution. Qualifications You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry. You have a proven track record in expanding business across business units of a given group. You have experience leading contract negotiations. You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions. You are familiar with the e-commerce and martech space. You speak English fluently. Life at Akeneo Culture Diverse, cross-cultural team. Annual All Staff gathering week, office parties, team offsites Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for smooth integration into the company General Competitive package and complementary health insurance. Time off Flexible working hours and hybrid setup (up to 3-4 days per week working from home). 26 weeks paid maternity leave (30 days paid leave if you are the second parent). Gradual Return to Work program after maternity or adoption leave. 25 days holiday per calendar year in addition to UK Public Holidays. ️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year. Health & Wellness Individual and confidential coaching sessions with a mental health practitioner of your choice. Equipment Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub... A £450 personal hybrid working allowance to maximize your home office environment. Professional Development Participation in in-house events welcoming external guests (i.e. Meetups) or industry events. A £1,000 learning budget per employee per year. Perks & Discounts An £80/month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible. Corporate Responsibility Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice. Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company. Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself! Interview process Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo. Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills. Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders. Sign your offer! At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame. So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay! Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications!
